|Published by NetAction||Issue No. 69||Apr 13, 2001|
I've been teaching NetAction's Virtual Activist workshop for several years now and there are some questions that I'm almost always asked, such as:
Over time, we've developed specific training materials to answer some of these frequently asked questions. See, for example, our handout on creating a "Bcc" mailing list, at: http://www.netaction.org/training/bcclist.html.
Another way to handle common questions is to include a FAQ on your web site. FAQ is the acronym for "Frequently Asked Questions."
NetAction recently added a FAQ to the Virtual Activist training course to provide easy access to answers to the questions that we get asked most often in our training workshops. Our new FAQ links to sections of our online curriculum where readers will find answers to the questions.
Some longtime Internet users with advanced skills might be surprised by the questions that are asked frequently; most of which are pretty basic. It's a good reminder that Internet activism isn't about the technology per say, it's about using the technology as a tool.
In addition to the questions noted above, we frequently get the following questions:
Many online businesses post FAQs on their web site to answer routine questions, but they are far less common on web sites maintained by activist organizations. In a quick visit to several of my favorite activist sites, I found very few FAQs. If you plan to set up a FAQ, it's a good idea to post a link to it on your home page, so it's easily accessible, and incorporate it into your site navigation links. (These are the links that appear on every page to guide visitors to specific locations on your site.)
One organization that has made good use of FAQs is Computer Professionals for Social Responsibility (CPSR). The organization's home page includes links to FAQ pages on web filters, Social Security number privacy, and data privacy.
FAQs can also be used effectively on inside pages to provide readers with more information about a specific project or issue. Echelon Watch, a joint project of several cyber-rights organizations, includes a FAQ link from the Echelon Watch home page. The home page is reachable through links on the sites of sponsoring organizations, such as the http://www.netaction.org/training/part3a.html.
NetAction is accepting applications for summer internships in Internet outreach and advocacy.
Interns will gain experience in developing new training materials for NetAction's popular Virtual Activist online training course and assist NetAction's webmaster in updating and maintaining NetAction's web site. Responsibilities will include researching new technology applications that activists can use to promote and support their causes, locating examples of successful Internet activism, and writing new content for the online course and the NetAction Notes electronic newsletter.
Education, Skills and Qualifications:
Internships are open to college students familiar with technology applications. Experience with FTP, knowledge of HTML 4.0 and the ability to update web pages by hand would be very helpful. Successful applicants will have excellent comprehension and written communication skills, the ability to work with limited supervision and to meet deadlines. Volunteer or nonprofit organizing and/or advocacy experience is a plus.
Interns receive a stipend of $1250 and have the option of working 10 hours per week for 10 weeks, or 20 hours per week for 5 weeks. NetAction's office is located in San Francisco, but work location is flexible.
Applicants should email a cover letter, resume, and a brief writing sample to .
(This announcement also appeared in Broadband Briefings.)
The number of DSL subscribers is growing rapidly, but is service meeting consumers' expectations? NetAction is surveying DSL subscribers nationwide to find out what you think about the service and the installation process.
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